![]() ![]() I have now raised a transaction dispute with my bank with the hopes of getting my money back. They basically told me that I would have to wait indefinitely to see if they could fix the issue before I'd be given a refund. However, Copytrans failed to give me a date and refused to give me a refund constantly citing their refund policy. I provided their customer service with plenty of logs and screenshots and made it clear to them I had effectively purchased software that was not fit for purpose and that if an estimated date of fix could not be provided then I was within my rights to expect a refund. The backup was not corrupted and did contain valid data as "CopyTrans Backup Extractor" could access and quantify the data (e.g. It only managed to copy my messages but failed to copy everything else (contacts, whatsapp, photos, etc). However, the software did NOT work as advertised. I had primarily chosen copytrans because of their overwhelmingly positive reviews. I purchased copytrans shelbee just over a week ago to do a selective restoration from an iphone 12 backup to an iphone 14 for my wife. If the issue persists, contact our support team by sending us your program log files.Fails to restore an iphone 12 backup to an iphone 14 Please do not cancel the iPhone SMS loading process even if the counter seems to restart. Stand-by for the program to load all iPhone data. Open CopyTrans Contacts and reconnect your device to check if the problem is fixed. You’ll be asked to enter your passcode for this. ![]() On your iPhone, navigate to Settings > Screen Time > Content&Restrictions and disable restrictions. Here’s how to fix it:ĭisconnect your iPhone from the PC and reboot your computer. As a result, it will fail to load your text messages. If you have tinkered with your iPhone’s settings in the past and enabled Restrictions, CopyTrans Contacts might not have enough access. □ If you don’t remember the password, use our backup password recovery tips.Īlso, the next time you run CopyTrans Contacts, it will ask you for the backup password in order to load all your data, including the desired message threads.Ĭheck if you have iCloud sync for messages enabled on your device ( Settings > Apple ID > iCloud).ĬopyTrans Contacts can only download messages that are actually stored on your iPhone. CopyTrans Shelbee and iTunes cannot help you recover a forgotten password. The next time you restore your data, you’ll be asked for this password and you cannot restore unless you enter the correct one. Important: Save your password in a safe place after creating it. To fix this issue, simply set a password for your backup with CopyTrans Shelbee or iTunes: Set up a password for your backup If the loading is finished, but the messages didn’t appear in CopyTrans Contacts, it means that device user policies require the backup of your iPhone or iPad to be encrypted. If you use a corporate device, it most likely has an MDM client (Mobile device management) installed. ![]() Do not cancel the process or disconnect the device from PC. Upon launching the program again, please give it time to load your messages. In the settings windows, choose Delete backup cache and confirm the action. To make sure the process is performed normally, follow the troubleshooting steps: ❕ If your iPhone is encrypted, you may be asked for an iPhone backup password. On subsequent launches the program should run much faster. It may take quite a while, but only for the first time. □ Please wait until all your messages finish loading (the spinning wheel in the bottom-right corner should disappear). Request codes from our website, and if your 2 years are up, our mailing service will tell you so:įrom here, you can renew your license at a discount. If this doesn’t work, check whether your upgrade period is over. □ Here is our detailed instruction on how to update to the latest CopyTrans version to help you. If you can’t remember when was the last time you’ve updated CopyTrans Contacts, it’s highly recommended to get your software up-to-date ASAP. You have enabled restrictions in Settings You have enabled iCloud sync for messages However, if you don’t see your iPhone texts in CopyTrans Contacts after the program has finished loading data, this guide will come in handy.īelow we will discuss the majority of fundamental issues and provide easy solutions. The loading time depends on the number of messages in your threads. It may take quite a while for CopyTrans Contacts to load your conversations. ![]()
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